Relevance verified: 2026-05-11
Who This Policy Is For
This Cookie Policy applies to all visitors and registered users who access uptown-acescasino-canada.com from Canada. When you browse the Uptown Casino website, certain small data files called cookies are placed on your device. This document explains what those files are, why they exist, what they do, and what choices you have about them.
Reading this document in full takes about five minutes. It is written to give you a clear, honest account of how cookies function on this site, rather than a wall of legal text that does little to actually inform you.
What Cookies Are
A cookie is a small text file that a website places on your browser or device when you visit. It is not a program, cannot execute code, and cannot carry viruses or malware. Think of it as a short note the website leaves on your device to help it recognize you the next time you arrive.
Cookies can be set directly by uptown-acescasino-canada.com (first-party cookies) or by external services embedded within the site, such as analytics platforms or advertising networks (third-party cookies). They can persist until you close your browser (session cookies) or remain on your device for a defined period after you leave (persistent cookies).
Other similar technologies work alongside cookies and are covered by this policy. These include:
Web beacons, also called tracking pixels, are tiny transparent images embedded in web pages or emails. When your browser loads one, it sends a signal back to the server that issued it. This allows the issuing service to know that a particular page was viewed or that an email was opened.
Local storage and session storage are browser-based mechanisms that work similarly to cookies but store data within your browser’s own storage rather than sending it back and forth with every request. They are used when a larger or more persistent data store is needed client-side.
Device fingerprinting involves collecting a set of technical characteristics about your browser and device, such as screen resolution, operating system, browser version, and installed fonts, and combining them to create a profile that can identify your device without relying on traditional cookies.
Why Cookies Matter for a Canadian Online Casino
Uptown Casino operates with casino licence number 1668/JAZ and is committed to meeting its obligations under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s Act respecting the protection of personal information in the private sector as amended by Law 25 (formerly Bill 64). For Quebec residents in particular, Law 25 introduced explicit consent requirements for non-essential cookies that align with some of the strictest privacy standards in the country.
Beyond privacy law, Uptown Casino operates in a regulated gaming environment. Anti-money laundering obligations, age verification requirements, and responsible gambling frameworks all rely to some extent on session management and authentication technologies, many of which depend on cookies. This is not a technicality; it is part of how a licensed casino protects its users and meets its regulatory duties.
Canada’s Anti-Spam Legislation (CASL) also shapes how we handle marketing-related tracking. While CASL primarily governs commercial electronic messages, its underlying principles about consent and transparency extend to how we approach marketing cookies on this site.
Types of Cookies Used on This Site
The cookies placed on your device when you visit uptown-acescasino-canada.com fall into four categories. Two of these categories are strictly necessary for the site to function. Two are optional and require your consent.
Strictly Necessary Cookies
These cookies cannot be switched off without breaking core functionality. They do not require your consent under Canadian law because they are essential to a service you have explicitly requested.
Session authentication cookies keep you logged in to your account as you move between pages. Without them, you would be required to re-enter your credentials on every page load, which would make the platform unusable.
Security cookies protect against cross-site request forgery (CSRF), a type of attack where a malicious site tricks your browser into performing actions on another site where you are authenticated. CSRF tokens are short-lived cookies that verify that form submissions and account actions originate from within the legitimate site session.
Load balancing cookies help distribute traffic across servers in a way that keeps the platform responsive during high-traffic periods. These contain no personal information and exist only to ensure consistent performance.
Cookie consent cookies record your preferences from our consent management tool. Without storing this record, we would have no way to know that you had already made your choices and would present the consent prompt on every visit.
Age verification and session restriction cookies are used to enforce the 19+ age requirement applicable to online gambling in most Canadian provinces (18+ in Alberta, Manitoba, and Quebec). These cookies support our compliance obligations under provincial gaming regulations and our licensing terms.
Functional Cookies
Functional cookies are not strictly required for the site to load, but they deliver features that meaningfully improve your experience. They do require your consent.
Language and regional preference cookies remember your chosen language and location settings so you do not need to reselect them each time you visit.
Game state cookies preserve the state of your gaming session if your connection is interrupted. For example, if a browser refresh occurs during a live dealer session, these cookies allow the platform to restore your position rather than treating the interruption as a session end.
Responsible gambling preference cookies store your self-imposed limits, such as deposit caps, session time reminders, and reality check intervals. These are central to Uptown Casino’s responsible gambling obligations. If these cookies are disabled, your personal limits cannot be reliably maintained across sessions.
Chat and support cookies allow the live support function to maintain continuity across a conversation, so you do not have to re-explain your situation if you navigate away and return during the same interaction.
Analytics Cookies
Analytics cookies collect information about how visitors use the site. This data is used to understand which features are working well, which pages cause confusion, and how the overall user experience can be improved. Analytics cookies require your consent.
The data collected by analytics cookies includes which pages you visited, how long you spent on each page, the sequence in which you navigated through the site, the type of device and browser you used, your approximate geographic location at the provincial level, and whether you arrived via a direct visit, a search engine, or another referring site.
This data is aggregated and does not identify individual users by name or account. It informs decisions about the platform’s design and content, not individual player profiles.
The analytics services used on uptown-acescasino-canada.com may themselves place cookies. Where such services are used, they are contractually bound to handle data in accordance with Canadian privacy requirements and are not permitted to use data collected on this site for their own independent purposes.
Marketing and Targeting Cookies
Marketing cookies enable us to show relevant promotional content about Uptown Casino on other websites and platforms after you have visited this site. They also allow us to measure the effectiveness of our advertising campaigns. These cookies require your explicit consent before they are set.
Marketing cookies track information about your browsing activity across websites that have agreed to share this data through advertising networks. This allows advertising platforms to build a profile of your interests and serve you content that reflects them. The exact data points collected vary by advertising partner.
Uptown Casino does not sell your data to third parties for their own marketing purposes. Where marketing cookies are in use, the data is used to reach people who may be interested in this casino, not to build profiles that are traded independently.
You have the right to withdraw your consent to marketing cookies at any time. Doing so does not affect the lawfulness of any processing that took place before you withdrew consent.
Specific Cookies Currently Used on This Site
The following table lists the principal cookies set when you visit uptown-acescasino-canada.com. Third-party cookies may be added or changed by the relevant third-party services; this list reflects our current knowledge of what is in use.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Strictly Necessary | Maintains your logged-in session | Session (deleted on browser close) |
| csrf_token | Strictly Necessary | Protects against cross-site request forgery attacks | Session |
| age_verified | Strictly Necessary | Records that age verification has been completed | 30 days |
| cookie_consent | Strictly Necessary | Stores your cookie preference selections | 12 months |
| lb_route | Strictly Necessary | Assigns your session to a specific server for consistent performance | Session |
| lang_pref | Functional | Remembers your language preference | 12 months |
| rg_limits | Functional | Preserves responsible gambling limits you have set on your account | 90 days |
| support_chat | Functional | Maintains the continuity of a live support chat session | Session |
| game_state | Functional | Restores session position after a connection interruption | Session |
| _ga | Analytics | Google Analytics unique identifier for distinguishing users | 24 months |
| _gid | Analytics | Google Analytics identifier used to distinguish users within a single day | 24 hours |
| _gat | Analytics | Throttles the rate of Google Analytics requests | 1 minute |
| fbp | Marketing | Facebook Pixel identifier used to deliver relevant advertising on Facebook | 90 days |
| _gcl_au | Marketing | Google Ads conversion tracking | 90 days |
Your Consent Rights Under Canadian Law
Canada’s approach to cookie consent varies by province and by the nature of the cookie in question. At the federal level, PIPEDA requires meaningful consent before collecting, using, or disclosing personal information, which includes personal data gathered through non-essential cookies.
Quebec’s Law 25 introduced some of the most specific requirements in Canada, including a clear affirmative consent requirement for non-essential cookies, the right to withdraw that consent as easily as it was given, and obligations on organizations to document how consent was obtained.
What this means in practice is:
Strictly necessary cookies do not require your consent. They will be set whenever you access the site because they are required for the service to function.
For all other cookie categories (functional, analytics, and marketing), we ask for your consent before setting any cookies. You can make these selections through the consent banner that appears on your first visit, or through the cookie preference centre linked in the footer of every page on uptown-acescasino-canada.com.
You can change your preferences at any time by accessing the cookie preference centre. Withdrawing consent for a category of cookies will not delete cookies that were already set during a period when you had consented, but it will prevent new cookies of that type from being placed going forward. To remove cookies that were set before you withdrew consent, you will need to clear them through your browser settings.
How to Manage Cookies Through Your Browser
Every major browser provides settings that let you view, control, and delete cookies independently of any consent tool on a website. Below are instructions for the browsers most commonly used by Canadian visitors.
Google Chrome: Open Settings, then Privacy and Security, then Cookies and other site data. From here you can block third-party cookies, see all cookies currently stored, and delete them individually or all at once.
Mozilla Firefox: Open Options (or Preferences on macOS), then Privacy and Security. The Cookies and Site Data section lets you manage stored cookies and set rules for which sites are permitted to store them.
Safari: Open Preferences, then Privacy. Safari offers options to prevent cross-site tracking and to manage all cookies stored by the browser. On iOS, these settings are found under Settings, then Safari.
Microsoft Edge: Open Settings, then Cookies and site permissions, then Manage and delete cookies and site data.
Opera: Open Settings, then Advanced, then Privacy and Security. The Content Settings menu provides control over cookie behaviour and stored data.
Blocking cookies at the browser level is the most comprehensive form of control, but it will affect the functionality of every website you visit, not just uptown-acescasino-canada.com. In particular, blocking all cookies will prevent you from logging in to your casino account, as authentication depends on session cookies.
Third-Party Opt-Out Options
Some of the third-party services that set marketing cookies on this site participate in industry opt-out programmes. These programmes let you opt out of interest-based advertising without needing to delete all cookies from your browser.
The Digital Advertising Alliance of Canada operates the AdChoices programme, which provides a centralized opt-out tool for member advertising networks. You can access this at youradchoices.ca.
Google provides account-level advertising controls at myaccount.google.com/data-and-personalization for users with a Google account, as well as a cookie-based opt-out at the Google Ads Settings page.
Facebook provides advertising preference controls within its platform settings under Ads, which govern how Facebook uses data from its pixel across third-party websites.
Note that opting out through these tools removes you from targeted advertising but does not prevent those platforms from collecting data for other purposes, such as security or platform integrity. If you want to prevent data collection entirely by a specific third party, the most reliable approach is to block their domains through browser settings or an ad-blocking extension.
Data Collected Through Cookies: Retention and Use
Personal data collected through cookies is subject to the same principles that govern all personal data held by Uptown Casino: it is collected for specific purposes, retained only for as long as those purposes require it, and not shared with third parties except as described in our Privacy Policy.
Session data from authentication cookies is typically discarded when your session ends or within 24 hours of inactivity. Analytics data is retained in aggregated, de-identified form for up to 26 months. Marketing attribution data is retained for 90 days. Responsible gambling preference data is retained for the duration of your account and for a minimum of five years after account closure, consistent with our regulatory obligations to maintain records of account-level settings.
For a full account of how personal data is handled across Uptown Casino’s platform, including your rights to access, correct, or delete that data, please refer to our Privacy Policy.
Cookies and Responsible Gambling Compliance
One aspect of our cookie use that is specific to online gambling platforms is the role cookies play in responsible gambling tools. Deposit limits, loss limits, wagering limits, session time limits, and self-exclusion decisions are stored and enforced partly through account-level records and partly through browser-side session management.
If you clear cookies from your browser during an active self-exclusion period, you will not be able to circumvent your exclusion: the exclusion is also recorded at the account level on our servers. However, clearing cookies may cause other responsible gambling tools, such as session time reminders and reality check prompts, to reset. If you use these tools, we recommend against clearing cookies for uptown-acescasino-canada.com specifically, unless you also log in to your account and verify that your limit settings remain in place.
If you have registered for self-exclusion through a provincial programme such as Ontario’s GameSense or British Columbia’s GameSense (operated through the BCLC), your exclusion is managed at the regulatory level and is not dependent on cookie settings in any way.
Children and Under-Age Users
Uptown Casino is an 18+ platform in Alberta, Manitoba, and Quebec, and a 19+ platform in all other Canadian provinces and territories. The site is not directed at or intended for use by minors. We do not knowingly collect personal data, through cookies or any other means, from anyone under the applicable age of majority in their province.
If you believe a minor has accessed this site and personal data has been collected in connection with that access, please contact us at [email protected] and we will take steps to investigate and delete any associated data.
Changes to This Cookie Policy
This policy will be updated when our cookie use changes in a material way, such as when a new third-party service is added, when Canadian law creates new consent obligations, or when we revise how long cookie data is retained. When changes are made, a notice will be displayed on the site. Continued use of uptown-acescasino-canada.com after a policy change has been notified constitutes acknowledgement of the updated terms.
If the changes affect optional cookie categories, we will ask for your consent again before setting any cookies in newly described categories.
Contact Information
Questions about this Cookie Policy, or requests to exercise your privacy rights under PIPEDA or applicable provincial law, can be directed to Uptown Casino through the following channels.
By email: [email protected]
By phone: +1 (514) 555-6291
By post: 780 Rue Sainte-Catherine Ouest, Montreal, QC H3B 1E7
You may also use the contact form at uptown-acescasino-canada.com/contact-us/.
If you are not satisfied with the response you receive, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with the relevant provincial privacy authority if you reside in Quebec (Commission d’acces a l’information) or British Columbia (Office of the Information and Privacy Commissioner).