Relevance verified: 2026-05-11
This page sets out the regulatory and legal framework under which Uptown Casino operates and provides services to players located in Canada. The information contained herein is intended to assist players in understanding the operator’s licensing status, compliance obligations, and the protections afforded to them under applicable regulatory requirements.
Operator Details
Uptown Casino is operated by Deckmedia N.V., a company duly incorporated and registered under the laws of Curaçao, with its registered office at Scharlooweg 39, Willemstad, Curaçao. Deckmedia N.V. is the legal entity responsible for the management, operation, and delivery of all gambling services provided through the Uptown Casino platform.
Licence Details
Deckmedia N.V. holds a valid online gaming licence issued by the Curaçao Gaming Control Board (GCB), the statutory authority responsible for the regulation and supervision of online gambling operators registered in Curaçao.
- Licence Number: 1668/JAZ
- Licence Type: eGaming Master Licence (online casino and gaming operations)
- Issuing Authority: Curaçao Gaming Control Board (GCB)
- Jurisdiction of Registration: Curaçao, Kingdom of the Netherlands
This licence authorises Deckmedia N.V. to offer real-money casino games, including but not limited to slot machines, table games, live dealer games, and video poker, through its digital platforms on an international basis, including to eligible players residing in Canada.
The licence is subject to periodic review and ongoing compliance monitoring by the Curaçao Gaming Control Board. Players wishing to verify the validity of this licence may contact the GCB directly or consult the official licence registry maintained by that authority.
Territory of Services and Eligibility
Uptown Casino’s services are made available to adult players in Canada, subject to the following conditions:
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Age Restriction. Access to real-money gambling services at Uptown Casino is strictly restricted to individuals who are 18 years of age or older. The operator maintains mandatory age verification procedures as part of its account registration and Know Your Customer (KYC) processes. Players found to be under the legal age of majority will have their accounts suspended and any funds returned in accordance with applicable policy.
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Territorial Restrictions. The platform does not knowingly accept registrations from or provide services to players located in jurisdictions where online gambling is prohibited by law. It is the responsibility of each player to verify that participation in online gambling is lawful in their province or territory of residence prior to registering an account.
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Province-Specific Considerations. In the Province of Ontario, the Alcohol and Gaming Commission of Ontario (AGCO) administers a registration framework for online casino operators under iGaming Ontario. Players in Ontario are advised to review whether they wish to use platforms registered directly with iGaming Ontario. Players in other Canadian provinces access the platform under applicable federal and provincial frameworks governing offshore licensed operators.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Uptown Casino is committed to the prevention of money laundering, terrorist financing, and other financial crimes. The operator’s AML and KYC procedures are implemented in accordance with applicable regulatory standards and international best practices.
Know Your Customer (KYC) Procedures
Prior to processing withdrawal requests and in other circumstances as determined by the operator’s risk assessment framework, all players are required to complete identity verification. The following documents may be requested:
- A valid, government-issued photo identification document (passport, driver’s licence, or national identity card);
- Proof of current residential address (a utility bill, bank statement, or official government correspondence dated within 90 days);
- Verification of the payment method(s) used for deposits (front copy of card, e-wallet confirmation, or equivalent documentation as applicable).
All submitted documents are reviewed by the operator’s compliance team. Accounts that do not successfully complete KYC verification within the prescribed timeframe may have withdrawal requests suspended and account activity restricted pending resolution.
AML Controls
The operator maintains a risk-based approach to the monitoring of account activity. This includes transaction monitoring systems designed to identify patterns of activity that may be indicative of money laundering or structuring. Where suspicious activity is identified, the operator is required by its licensing conditions to report such activity to the relevant authorities. Accounts under investigation may be subject to temporary restriction pending the conclusion of any internal or external review.
Players are reminded that all funds deposited and wagered must originate from legitimate sources. The operator reserves the right to request documentation evidencing the source of funds where warranted by its risk assessment procedures.
Data Protection and Privacy
Uptown Casino processes personal data in accordance with its Privacy Policy, which is available on the platform. The operator employs industry-standard technical and organisational measures to protect the confidentiality, integrity, and availability of personal information collected in connection with the provision of its services.
All data transmissions between players and the platform are protected using SSL (Secure Socket Layer) encryption technology. Financial and personal data are stored on secure servers with access controls limiting processing to authorised personnel only.
Players have the right to request access to their personal data, to request corrections to inaccurate information, and to submit data deletion requests subject to the operator’s legal retention obligations. All such requests should be directed to the operator’s data protection contact at [email protected].
The operator does not sell or otherwise transfer personal data to third parties for marketing purposes without the explicit consent of the player.
Responsible Gambling
Uptown Casino recognises that gambling, while a legitimate form of entertainment for the majority of players, may give rise to harm for a minority of individuals. The operator is committed to providing a safe and responsible gambling environment and to supporting players who may be experiencing difficulties.
Player Protection Tools
The following tools are available to all registered players through their account settings:
- Deposit Limits – Players may set daily, weekly, or monthly deposit limits to control their spending. Once set, limits may be reduced immediately or increased only after a mandatory cooling-off period.
- Session Time Limits – Players may set limits on the duration of individual gaming sessions, after which the session will be automatically terminated.
- Reality Checks – Players may configure periodic notifications during gameplay displaying time elapsed and net session results to support informed decision-making.
- Self-Exclusion – Players who wish to cease gambling activity for a defined period or indefinitely may request self-exclusion through the customer support team. Self-exclusion requests are processed promptly and are irrevocable for their designated duration.
Support Resources
Players who believe they may be experiencing gambling-related harm are encouraged to seek assistance from the following organisations, which provide confidential support services in Canada:
- Gambling Therapy – www.gamblingtherapy.org (international online support service, available in multiple languages)
- BeGambleAware – www.begambleaware.org (information and support resources)
- ConnexOntario (Ontario residents) – 1-866-531-2600, available 24 hours a day, 7 days a week
- Problem Gambling Helpline – available in most Canadian provinces through provincial health authorities
The operator does not extend promotional offers or bonus communications to players who are subject to active self-exclusion or cooling-off periods.
Game Fairness and Technical Compliance
All casino games made available through the Uptown Casino platform utilise certified Random Number Generator (RNG) software that has been independently tested and verified by accredited third-party testing laboratories. The RNG certification process involves rigorous statistical analysis to confirm the randomness and unpredictability of game outcomes, ensuring that no player or the operator can influence the result of any individual game round.
Return to Player (RTP) percentages for all games are calculated over a statistically significant number of rounds and are disclosed within individual game information panels. Published RTP values represent long-term theoretical averages and do not constitute a guarantee of outcomes in any individual session.
Dispute Resolution
In the event that a player has a complaint or dispute arising from their use of Uptown Casino’s services, the following procedure applies:
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First Contact. Players should initially raise any complaint directly with the Uptown Casino customer support team via live chat or email at [email protected]. The support team will endeavour to resolve the matter promptly and, where possible, within 5 business days of receipt.
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Escalation. If a complaint is not resolved to the player’s satisfaction through the initial contact process, the player may request that the matter be escalated to the operator’s compliance department for a formal written review. The compliance department will issue a written determination within a reasonable timeframe.
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Regulatory Escalation. Should the matter remain unresolved following the operator’s formal review, players retain the right to submit a complaint to the Curaçao Gaming Control Board, the operator’s licensing authority. Contact details for the GCB are available on its official website. The operator is required under its licensing conditions to cooperate fully with any regulatory investigation.
Players are advised to retain copies of all relevant correspondence, transaction records, and screenshots when submitting a formal complaint, as this documentation assists in the expeditious resolution of disputes.
Contact Information
For licence-related enquiries or regulatory matters, players may contact the operator as follows:
- Email: [email protected]
- Telephone: +1 (514) 555-6291
- Correspondence Address: 780 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1E7
Gambling is intended for players aged 18 and over. Please gamble responsibly.