Relevance verified: 2026-05-11
Please read these Terms and Conditions carefully before using the Uptown Casino platform at https://uptown-acescasino-canada.com/. By registering an account, making a deposit, or using any part of the service, you confirm that you have read, understood, and agreed to be bound by everything set out below. If you do not agree with any part of these Terms and Conditions, you should not proceed with registration or use any service offered by Uptown Casino.
These Terms and Conditions govern the relationship between you (the player) and Uptown Casino. They apply to all Canadian residents who access and use the platform, including players from all provinces and territories. Specific provisions related to provincial regulations, responsible gambling obligations, and applicable Canadian federal law are addressed throughout this document.
1. About Uptown Casino
Uptown Casino operates as an online gambling platform accessible to eligible players in Canada. The platform is administered and maintained by a company operating under licence number 1668/JAZ. Correspondence may be directed to the registered business address at 780 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1E7, by phone at +1 (514) 555-6291, or by email at [email protected].
Uptown Casino offers a range of online gambling products including video slots, progressive jackpot games, table games such as blackjack, roulette, baccarat and poker variants, video poker, live dealer games, and specialty games including keno and scratch-card titles. The platform also offers promotional incentives including welcome bonuses, free spins, reload bonuses, and other time-limited offers.
The platform operates under a remote gaming licence issued by the relevant licensing authority. The licence number 1668/JAZ is displayed in the footer of the website. The licensing jurisdiction imposes obligations on Uptown Casino including regular independent audits of game fairness, segregation of player funds, anti-money laundering compliance, and formal dispute resolution mechanisms. These obligations exist to protect you as a player, and Uptown Casino takes its compliance responsibilities seriously.
2. Eligibility to Play
2.1 Age Requirements
You must be at least 19 years of age to create an account and use any paid service at Uptown Casino. This age threshold applies regardless of the province or territory in which you reside. In certain provinces, the minimum legal age for gambling is 18, but Uptown Casino applies a uniform minimum of 19 years across all Canadian users to align with the majority of provincial standards.
Age verification is conducted during the account registration process and again when you submit your first withdrawal request. You may be asked to provide government-issued photo identification confirming your date of birth at any point during your account lifecycle. Providing false information about your age constitutes a serious breach of these Terms and Conditions and will result in the immediate closure of your account. Any funds held in an account found to have been opened by a minor will be confiscated and directed to a recognised responsible gambling fund, and no claim for the return of such funds will be entertained.
Uptown Casino actively uses age verification tools and reserves the right to request documentary proof at any stage. If verification documents are not provided within a reasonable period following a formal request, the account will be suspended until the matter is resolved.
2.2 Geographic Eligibility
Uptown Casino accepts players who are residents of Canada. Residents of Ontario, British Columbia, Alberta, Quebec, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, the Northwest Territories, Nunavut, and Yukon are eligible to register, subject to the age verification requirements described above.
It is your responsibility to determine whether online gambling is lawful in your specific jurisdiction before opening an account. Canadian federal law under the Criminal Code of Canada does not prohibit individual players from participating in online gambling at international platforms, but provincial regulatory frameworks are evolving and may impose additional conditions. By registering, you represent that you have satisfied yourself as to the lawfulness of your participation.
Uptown Casino may, at its discretion, restrict access from certain geographic locations if regulatory changes, licence conditions, or other legal considerations make it necessary to do so. In such circumstances, affected players will be notified and existing account balances will be made available for withdrawal subject to standard verification requirements.
2.3 Responsible Gambling Self-Exclusion
If you have previously self-excluded from Uptown Casino or any affiliated gambling platform, or if you have registered with any provincial self-exclusion programme (such as Ontario’s GameSense self-exclusion system, the British Columbia Self-Exclusion Programme, or the responsible gambling self-exclusion facilities operated by your provincial gaming authority), you are prohibited from registering an account or continuing to use an existing account. Circumventing a self-exclusion by registering with alternate personal details is a breach of these Terms and Conditions and may have additional consequences under applicable provincial law.
If you discover that you have registered while subject to a self-exclusion, you must immediately contact [email protected]. The account will be closed, and Uptown Casino will handle any remaining balance in accordance with its responsible gambling policy.
3. Account Registration and Security
3.1 Creating Your Account
Each individual is permitted to hold one account at Uptown Casino. Creating multiple accounts, whether under your own name, a fictitious name, or on behalf of another person, is strictly prohibited. If duplicate accounts are identified, all accounts associated with the individual will be closed, bonuses will be voided, and any winnings generated while operating duplicate accounts may be forfeited at Uptown Casino’s discretion.
During registration, you must provide truthful, accurate, and current personal information including your full legal name, date of birth, residential address in Canada, phone number, and a valid email address. The information you provide at registration must match the documentation you submit during identity verification. Discrepancies between registration data and verification documents will delay the verification process and may result in account suspension pending clarification.
3.2 Account Verification (Know Your Customer)
Uptown Casino is required to verify the identity of all players prior to processing withdrawal requests. This requirement exists under the anti-money laundering and proceeds of crime prevention obligations that apply to licensed gambling operators. The verification process, sometimes referred to as KYC (Know Your Customer), typically requires the following:
A government-issued photo identification document, which may be a Canadian passport, provincial driver’s licence, or provincial identity card. The document must be valid and must clearly show your full name, date of birth, and photograph.
Proof of residential address, which may be a recent utility bill, bank statement, or government correspondence dated within the previous 90 days. The document must display your full name and the address registered to your account.
Confirmation of the payment method used for deposits, which may include a scan or photograph of the front of a credit or debit card (with the middle digits obscured), a screenshot from an e-wallet account, or a bank statement showing the relevant transaction.
Documents submitted for verification must be clear, complete, and legible. Photographs or scans that are blurry, cropped at the edges, or otherwise incomplete will not be accepted, and you will be asked to resubmit. Uptown Casino will notify you of any deficiency in submitted documents within a reasonable time and will give you a fair opportunity to correct the submission.
Verification is completed once. Once your account is verified, subsequent withdrawals of amounts within your established normal activity range will not require you to resubmit documents unless your account activity pattern changes significantly or you update your payment methods.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account login credentials, including your password and any two-factor authentication codes. You must not share your account login details with any other person. Uptown Casino will not be liable for losses resulting from unauthorised access to your account that occurs because you have shared your credentials or failed to take reasonable precautions to protect them.
If you suspect that your account has been accessed by an unauthorised party, you must notify Uptown Casino immediately by contacting [email protected] or calling +1 (514) 555-6291. Uptown Casino will suspend your account during the investigation and take appropriate steps to secure it.
Uptown Casino uses industry-standard SSL (Secure Socket Layer) encryption to protect data transmitted between your device and the platform. This encryption applies to all transactions including deposits, withdrawals, and personal data submissions.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Uptown Casino accepts deposits and processes withdrawals through the following payment methods available to Canadian players:
Visa and Mastercard debit and credit cards are accepted for deposits. Some Canadian financial institutions have introduced policies that restrict or decline transactions to gambling merchants under merchant category codes, which may result in card declines that are unrelated to your account status at Uptown Casino. If your card is declined, this reflects your card issuer’s policy rather than any issue with your account.
Interac e-Transfer is available for Canadian players and is typically the most straightforward banking method, connecting directly to your Canadian bank account and processing in Canadian dollars without conversion fees.
Apple Pay and Google Pay are accepted as digital wallet options for deposit transactions.
Cryptocurrency payments are accepted including Bitcoin (BTC), Ethereum (ETH), and Tether USDT. Cryptocurrency transactions are processed at the exchange rate applicable at the time of the transaction. Uptown Casino does not accept responsibility for exchange rate fluctuations between the time of deposit and the time of withdrawal when cryptocurrency is used.
4.2 Currency
All player accounts are maintained in Canadian dollars (CAD). Transactions made through payment methods that process in foreign currencies may be subject to conversion at the prevailing exchange rate. Uptown Casino will display balances and transaction amounts in CAD at all times.
4.3 Minimum and Maximum Transactions
Minimum and maximum deposit and withdrawal amounts vary by payment method and are displayed in the cashier section of your account. These limits may be adjusted from time to time and may differ for individual players based on account verification status and transaction history.
Uptown Casino reserves the right to set individual withdrawal limits and to request additional verification for transactions that exceed established thresholds. This is a standard anti-money laundering obligation and is not applied arbitrarily.
4.4 Withdrawal Processing
Withdrawal requests are processed after identity verification is completed. Players who have not yet completed the KYC verification process will need to do so before a withdrawal can be released.
Once verification is complete and a withdrawal request is submitted, the processing timeline depends on the payment method selected. E-wallet withdrawals are generally processed within 24 to 48 hours of approval. Interac e-Transfer withdrawals are typically completed within one to three business days. Card withdrawals may take three to five business days to reach your account depending on your card issuer. Bank transfer withdrawals may take up to seven business days. Cryptocurrency withdrawals are typically the fastest, often completing within a few hours of approval.
All withdrawal requests are subject to a security review. Uptown Casino may, in limited circumstances, require additional documentation before releasing a withdrawal, particularly for first withdrawals, unusually large amounts, or where account activity patterns indicate a need for further review. If additional information is required, you will be notified promptly.
4.5 Anti-Money Laundering Obligations
Uptown Casino operates under anti-money laundering requirements consistent with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada) and the requirements of its gaming licence. In practice, this means the following:
Uptown Casino will not process withdrawals to payment methods other than those used for deposits on your account, except in limited circumstances approved by the compliance team. This policy prevents the use of casino accounts to launder funds by cycling money through a third-party recipient.
Uptown Casino is required to report certain transactions and suspicious activity to relevant authorities. This is a legal obligation and is not within the discretion of the platform to waive.
Winnings that result from demonstrably unfair play, exploitation of technical errors, or collusion with other players may be withheld pending investigation. Uptown Casino will communicate any such hold to you within a reasonable timeframe and will provide an opportunity to respond before a final determination is made.
5. Bonuses and Promotions
5.1 General Bonus Policy
Uptown Casino offers promotional incentives to both new and existing players. All bonuses are subject to terms specific to the promotion, which are displayed at the time the offer is presented. These general terms apply to all bonuses unless the specific promotion’s terms state otherwise.
Bonuses are available to eligible players who have registered a real-money account and satisfied any conditions attached to the specific offer, which may include making a qualifying deposit, entering a promotional code, or opting in through the promotions section of the platform.
Only one bonus may be active at a time unless the terms of a specific promotion expressly state otherwise. Claiming a new bonus while a previous bonus is still active may result in the cancellation of one or both bonuses at Uptown Casino’s discretion.
5.2 Wagering Requirements
Most bonuses at Uptown Casino are subject to wagering requirements, which define how many times the bonus amount (or the bonus plus deposit amount, as specified per promotion) must be wagered before any resulting balance becomes eligible for withdrawal.
The specific wagering multiplier applicable to each bonus is displayed in the promotion details. For example, a bonus of $100 with a 30x wagering requirement means that $3,000 in qualifying wagers must be placed before the bonus balance converts to withdrawable funds.
Not all games contribute equally toward satisfying wagering requirements. The standard contribution rates are as follows, though these may vary for specific promotions:
Video slots and specialty games typically contribute at 100% of each wager toward the wagering requirement. Table games including blackjack, baccarat, roulette, and poker variants typically contribute at a reduced rate, often between 5% and 20%, and in some promotions may contribute 0%. Video poker games vary by promotion. Live dealer games may be excluded entirely from contributing toward wagering on certain bonus offers.
The specific contribution rates for each game category will be displayed in the terms attached to each promotion. You are responsible for reviewing these rates before opting into a bonus, particularly if you prefer table games, as a bonus optimised for slot play may offer limited value for table game players.
5.3 Maximum Bet While Using Bonus Funds
While a bonus balance is active on your account, there is a maximum bet limit per spin or per hand that applies to all gameplay. This limit is specified in the bonus terms and typically ranges from $5 to $10 per spin. Placing bets that exceed this limit while a bonus is active constitutes a breach of the bonus terms and may result in the bonus balance and any winnings generated with it being voided.
This limit applies regardless of whether you believe you are wagering from your cash balance or your bonus balance. If a bonus is active on your account, the maximum bet restriction applies.
5.4 Bonus Expiry
All bonuses have an expiry period within which the wagering requirement must be satisfied. If the wagering requirement is not completed before the bonus expires, the bonus balance will be removed from your account. Any remaining cash balance that is not connected to the bonus will not be affected.
The expiry period for each promotion is stated in the promotion’s specific terms and begins at the time the bonus is credited to your account.
5.5 Welcome Bonus
New players at Uptown Casino are eligible for a welcome bonus on their first deposit, subject to the terms displayed at the time of registration. The welcome bonus currently offered includes a 200% match on first deposits up to CA$600, plus 150 free spins. Additional bonuses may apply to subsequent deposits as part of the welcome package.
To qualify for the welcome bonus, your first deposit must meet the minimum qualifying deposit amount specified in the current promotion. Players who make a first deposit below this threshold are not eligible to claim the welcome offer retroactively.
The welcome bonus is available to new players only. It may not be claimed by existing players opening a second account, players whose accounts have been closed and reopened, or players claiming under a different identity. Uptown Casino actively monitors for bonus abuse and will void bonuses claimed in breach of eligibility conditions.
5.6 Free Spins
Free spins credited as part of a promotion are usable on the specific game or games stated in the promotion terms. Winnings from free spins are subject to wagering requirements unless the promotion explicitly states that free spins winnings are credited as cash without any wagering requirement.
Unused free spins expire at the end of the validity period stated in the specific promotion’s terms. Free spins cannot be transferred, exchanged for cash value, or applied to games other than those specified.
5.7 No Deposit Bonus
Where Uptown Casino offers a no deposit bonus, this will be credited to eligible accounts without requiring a deposit. No deposit bonuses carry wagering requirements and maximum withdrawal limits that are specified in the promotion terms. Winnings from no deposit bonuses that exceed the stated maximum withdrawal limit will not be paid out.
5.8 Bonus Abuse
Uptown Casino reserves the right to void bonuses and associated winnings where it reasonably determines that a player has engaged in bonus abuse. Behaviour that constitutes bonus abuse includes but is not limited to: creating multiple accounts to claim a single-use bonus more than once; using low-risk wagering strategies designed to satisfy wagering requirements with minimal financial exposure (such as hedging bets across multiple outcomes); colluding with other players to cycle bonus funds between accounts; and using automated software or bots to satisfy wagering requirements.
Uptown Casino will communicate any determination of bonus abuse to the affected player and provide an opportunity to respond before a final decision is made. If a determination of bonus abuse is confirmed, the bonus and any related winnings will be cancelled, and the account may be restricted or closed.
6. Game Fairness and Random Number Generation
All games available at Uptown Casino that use a random number generator (RNG) are powered by certified RNG software provided by licensed game developers. The RNG systems used are independently tested and certified by recognised third-party testing laboratories. Certification confirms that the outcomes of each game are genuinely random, statistically independent of previous results, and not subject to manipulation by the casino or by players.
The software providers whose games are available on the Uptown Casino platform include Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and Velipay, among others. Each of these providers operates under its own gaming licences and is independently subject to audit requirements.
Return-to-player (RTP) percentages for individual games are set by the game developers and may be reviewed in the information section of each game or requested from customer support. Published RTP figures represent the theoretical long-run expected return across millions of game rounds and are not a guarantee of results in any individual session. Actual results for individual players will vary.
Live dealer games operate with physical cards, wheels, or other equipment and are subject to the same oversight requirements as software-based games. Live dealer studios are operated by licensed providers and are audited independently.
7. Intellectual Property
All content displayed on the Uptown Casino platform, including but not limited to the website design, text, graphics, logos, game interfaces, and software, is the property of Uptown Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.
You may not reproduce, copy, distribute, modify, or create derivative works from any content on the Uptown Casino platform without the prior written consent of Uptown Casino. Reverse engineering, decompiling, or attempting to extract source code from the platform software is prohibited.
The Uptown Casino name, logo, and all related marks are trademarks of Uptown Casino or its affiliates. Nothing in these Terms and Conditions grants you any right to use these marks.
8. Prohibited Conduct
The following conduct is strictly prohibited when using the Uptown Casino platform. Engaging in any prohibited conduct may result in account suspension, account closure, forfeiture of bonus balances, and withholding of winnings pending investigation:
Using automated software, bots, scripts, or other artificial means to place bets, satisfy wagering requirements, or otherwise interact with the platform in a manner not consistent with human play.
Exploiting software bugs, glitches, or technical errors to gain a financial advantage. If you become aware of a technical error that is producing incorrect game outcomes or unintended credits to your account, you are required to report it to Uptown Casino immediately and to cease using the affected feature. Any amounts obtained as a result of a technical error must be returned.
Colluding with other players to gain an unfair advantage, including in live dealer and table game formats.
Engaging in or facilitating chargebacks. A chargeback is a reversal of a payment initiated through your bank or card issuer. Filing a chargeback for gambling transactions is considered fraudulent in most circumstances and will result in immediate account closure and recovery of any outstanding funds.
Providing false personal information at any stage of registration or verification.
Accessing the platform using a virtual private network (VPN), proxy, or other tool designed to disguise your geographic location. Uptown Casino reserves the right to close accounts where VPN usage is detected.
Attempting to access the platform from a jurisdiction where Uptown Casino has specifically restricted access.
9. Responsible Gambling
Uptown Casino is committed to providing a safe gambling environment and recognises that gambling, while a legitimate form of entertainment for most players, can become harmful for some individuals. The following tools and resources are available to all players.
9.1 Deposit Limits
You may set daily, weekly, or monthly deposit limits on your account at any time through the responsible gambling section of your account settings. Deposit limits take effect immediately when reduced. Increases to deposit limits are subject to a cooling-off period of 24 hours before taking effect, which allows time for reflection.
9.2 Session Time Limits and Reminders
You may set a maximum session duration after which you will be automatically logged out of the platform. Time reminders can also be configured to notify you at intervals during your session. These tools are designed to help you maintain awareness of how long you have been playing.
9.3 Reality Checks
Reality check notifications can be enabled to display your net session result (wins minus losses) and session duration at regular intervals. This feature helps counteract the disorientation that can occur during extended gambling sessions.
9.4 Self-Exclusion
You may request a self-exclusion from Uptown Casino at any time by contacting [email protected]. Self-exclusion periods are available for durations of one month, three months, six months, one year, or permanently. During a self-exclusion period, your account will be deactivated and you will not be permitted to log in, deposit, or receive promotional communications from Uptown Casino.
Self-exclusion requests are taken seriously and are processed promptly. If you request a self-exclusion while in an active gambling session, you are encouraged to stop play immediately after submitting the request. Uptown Casino will not be liable for losses incurred during the period between a self-exclusion request and its technical implementation, provided that implementation occurs within a reasonable time.
Permanent self-exclusion cannot be reversed. Time-limited self-exclusions cannot be shortened once activated. Requests to lift a self-exclusion before the agreed period expires will not be entertained.
Players who have self-excluded are asked not to attempt to create new accounts or access the platform through alternate means. If Uptown Casino detects a self-excluded player attempting to access the platform, the account will be closed and no winnings generated during that period will be paid out.
9.5 Problem Gambling Support Resources
If you are concerned about your gambling or the gambling behaviour of someone you know, the following resources are available in Canada:
The Problem Gambling Helpline is available in Ontario through ConnexOntario at 1-866-531-2600, which operates on a 24/7 basis and provides referrals to local support services.
The British Columbia Responsible & Problem Gambling Program offers resources and referrals accessible through the province’s health authority network.
Gambling Therapy at https://www.gamblingtherapy.org/ provides online support internationally and is accessible to Canadians in multiple languages.
Gamblers Anonymous holds meetings across Canada and operates online support groups for individuals who identify as problem gamblers.
The Centre for Addiction and Mental Health (CAMH) in Ontario offers research, treatment, and support services for gambling-related issues.
Uptown Casino encourages players who have any concerns about their gambling behaviour to make use of these resources and to contact our support team to discuss responsible gambling options.
10. Privacy and Data Protection
Uptown Casino collects personal information from players in order to operate the platform, verify identities, process transactions, fulfil regulatory obligations, and provide customer support. The full details of how personal information is collected, used, stored, and disclosed are set out in the Uptown Casino Privacy Policy, which is available at https://uptown-acescasino-canada.com/privacy-policy/.
By creating an account, you consent to the collection and use of your personal information as described in the Privacy Policy. The Privacy Policy forms part of these Terms and Conditions and should be read alongside them.
Uptown Casino complies with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Your personal data will not be sold to third parties for commercial purposes. Data shared with third parties is limited to what is necessary for identity verification, payment processing, anti-money laundering compliance, and technical platform operation.
You have the right to request access to the personal information Uptown Casino holds about you, to request correction of inaccurate information, and in certain circumstances to request deletion of your data. Requests should be submitted to [email protected].
11. Cookies
Uptown Casino uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse traffic patterns, and deliver relevant content. The full cookie policy is available at https://uptown-acescasino-canada.com/cookie-policy/. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
12. Technical Failures and Errors
Uptown Casino cannot guarantee uninterrupted access to the platform. Maintenance periods, software updates, and circumstances outside the platform’s control may result in temporary unavailability. Uptown Casino will make reasonable efforts to provide advance notice of scheduled maintenance.
In the event of a technical failure that interrupts a game in progress, the outcome of that game will be determined based on the available recorded game state at the time of the failure. Where this is not technically possible, the relevant wager will be returned to your account. Winnings cannot be paid for incomplete game rounds where the outcome was not definitively established before the failure occurred.
If a game malfunction results in an incorrect credit or an obviously erroneous win (for example, a slot machine crediting an amount inconsistent with the published pay table), Uptown Casino reserves the right to correct the error and recover any excess amount credited. A “malfunction voids all pays” principle applies, which is standard in regulated gambling environments and consistent with the rules displayed within individual games.
13. Complaints and Dispute Resolution
Uptown Casino is committed to resolving player complaints fairly and promptly. If you have a complaint, you should first contact the customer support team by live chat or by emailing [email protected] with a clear description of the issue, the relevant dates and transaction details, and the outcome you are seeking.
The support team will acknowledge your complaint within a reasonable time and provide a substantive response. Most complaints are resolved at this stage.
If you are not satisfied with the response from the customer support team, you may escalate the complaint to the complaints handling department by specifically requesting escalation in your correspondence. This will result in a senior review of the matter.
If a complaint remains unresolved after the internal escalation process, you may refer the matter to the dispute resolution body designated by the licensing authority under licence number 1668/JAZ. The procedure for external dispute resolution is described in the licence information available at https://uptown-acescasino-canada.com/license-information/. Uptown Casino is contractually required to comply with the outcome of formal dispute resolution proceedings initiated through the appropriate channel.
Uptown Casino records all communications related to formal complaints and retains these records for a minimum of five years in accordance with its record-keeping obligations.
14. Limitation of Liability
Uptown Casino provides the platform on an “as available” basis. To the fullest extent permitted by applicable law, Uptown Casino shall not be liable for indirect, consequential, or punitive damages arising from your use of the platform, including losses resulting from technical failures, interruptions to service, or errors in game outcomes that are corrected in good faith.
Uptown Casino’s total liability to you in respect of any claim arising from or related to your use of the platform shall not exceed the total amount deposited to your account in the 12 months preceding the event giving rise to the claim, unless the claim arises from fraud or wilful misconduct by Uptown Casino.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other matter that cannot be excluded or limited under applicable law.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada applicable to agreements made and performed within Canada, including the relevant laws of the Province of Quebec where applicable, without giving effect to any choice of law or conflict of law provisions that would require the application of the law of any other jurisdiction.
Any dispute arising from these Terms and Conditions or your use of the Uptown Casino platform that is not resolved through the complaint and dispute resolution process described in Section 13 shall be subject to the jurisdiction of the applicable courts in Canada, subject to any mandatory arbitration or dispute resolution requirements that may apply under applicable law.
16. Amendments to These Terms and Conditions
Uptown Casino reserves the right to amend these Terms and Conditions at any time. Changes will be posted on the website at https://uptown-acescasino-canada.com/terms-conditions/ and, where the changes are material, you will be notified by email to the address registered on your account.
Your continued use of the platform after the publication of amended Terms and Conditions constitutes acceptance of the updated terms. If you do not accept the amended terms, you should cease using the platform and request the withdrawal of any remaining balance in your account.
It is your responsibility to review these Terms and Conditions periodically. Uptown Casino recommends checking the terms page whenever you receive a notification of an update.
17. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from the rest of the Terms and Conditions. The remaining provisions will continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with the Privacy Policy at https://uptown-acescasino-canada.com/privacy-policy/, the Cookie Policy at https://uptown-acescasino-canada.com/cookie-policy/, the Responsible Gambling policy at https://uptown-acescasino-canada.com/responsible-gambling/, and the terms of any specific promotion you have accepted, constitute the entire agreement between you and Uptown Casino with respect to your use of the platform. They supersede all prior agreements, representations, and understandings relating to the subject matter.
19. Contact Information
For questions about these Terms and Conditions, account matters, or any other aspect of the Uptown Casino service, you may contact us through the following channels:
By email: [email protected]
By phone: +1 (514) 555-6291
By post: 780 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1E7, Canada
Online contact form: https://uptown-acescasino-canada.com/contact-us/
Customer support is available 24 hours a day, seven days a week through live chat and email. Response times for email enquiries are generally within 24 hours on business days.
Gambling involves financial risk. Please play responsibly. If you need help, contact ConnexOntario at 1-866-531-2600 or visit https://www.gamblingtherapy.org/. Uptown Casino supports responsible gambling and provides tools to help you manage your play. You must be 19 years of age or older to use this platform.