Relevance verified: 2026-05-11
Who We Are and Why This Policy Exists
Uptown Casino operates the website uptown-acescasino-canada.com, with offices at 780 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1E7. We are licensed under casino licence number 1668/JAZ and are committed to handling personal information with the care it deserves.
This Privacy Policy explains what information we collect from you, how we use it, who we may share it with, and what rights you have over that information. It applies to anyone who visits our website, creates an account, or interacts with us through any channel, including email, live chat, and phone.
If you have questions about anything in this document, our support team can be reached at [email protected] or by phone at +1 (514) 555-6291.
The Legal Framework Governing Your Information
Uptown Casino handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), which is Canada’s federal private-sector privacy law. PIPEDA establishes ten fair information principles that govern how organizations collect, use, and disclose personal information in the course of commercial activity. These principles are accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.
In addition to PIPEDA, we comply with Canada’s Anti-Spam Legislation (CASL) regarding any commercial electronic messages we send. Players located in Quebec are also covered by Act 25, formally known as the Act to Modernize Legislative Provisions as Regards the Protection of Personal Information, which has introduced additional data protection obligations for organizations operating in that province, including requirements around privacy impact assessments, mandatory breach notifications, and the right to data portability.
As a casino, we are also subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). This legislation requires us to collect, verify, and in certain circumstances report specific information about our players and their transactions. These obligations exist independently of this Privacy Policy and take precedence over it where there is any conflict.
What Personal Information We Collect
We collect personal information in two ways: information you provide to us directly, and information collected automatically when you use our platform.
Information You Provide Directly
When you register an account or interact with our services, we collect:
Your full legal name, date of birth, residential address, telephone number, and email address. These are required to create and maintain your account.
Government-issued identification documents, such as a passport, driver’s licence, or provincial ID card. We also collect proof of your current address, typically a recent utility bill or bank statement, and may request confirmation of the payment method you use for deposits. This identity verification process is required under PIPEDA’s accountability principle and is also mandated by our FINTRAC obligations. We cannot process your first withdrawal without completing this verification.
Payment information, including details of the payment method you use for deposits and withdrawals. Depending on the method, this may include credit or debit card numbers, e-wallet account references, bank account details, or cryptocurrency wallet addresses. We do not store full card numbers on our servers; card data is tokenized through our payment processors.
Any correspondence you send us, whether through live chat, email, or telephone. This includes support requests, complaints, and any documents you voluntarily share with us.
Information Collected Automatically
When you browse or play on uptown-acescasino-canada.com, we automatically collect:
Your IP address and general geographic location derived from it. This information helps us confirm that you are accessing the platform from a location where your play is permitted and is used in fraud detection.
Browser type and version, operating system, device type, and screen resolution. This technical information helps us diagnose problems and ensure the platform displays correctly across different devices.
Session data, including the pages you visit, the games you play, the duration of your sessions, the bets you place, the outcomes of those bets, and the bonuses you activate. This information is integral to operating an online casino and is retained as part of our transaction records.
Cookies and similar tracking technologies. These are addressed in more detail in our Cookie Policy, which is available at https://uptown-acescasino-canada.com/cookie-policy/.
How We Use Your Personal Information
We use the personal information we collect for specific, identified purposes. Under PIPEDA, we are required to obtain your consent for each purpose at or before the time of collection, except where law permits or requires collection without consent.
Account creation and administration. Your name, contact details, and date of birth are necessary to create your account, verify your eligibility to play (you must be at least 18 years of age), and maintain accurate records of your activity on the platform.
Identity verification and fraud prevention. We verify your identity to comply with FINTRAC requirements, confirm that you are who you say you are, and protect your account from unauthorized access. This process is also used to detect and prevent money laundering, terrorist financing, and other financial crimes.
Processing deposits and withdrawals. Your payment information is used to facilitate the financial transactions you initiate. We retain records of all transactions in accordance with our legal record-keeping obligations.
Delivering gaming services. Your gameplay data is used to operate the games you play, calculate and credit winnings, apply bonus terms, and maintain a complete transaction history accessible through your account.
Customer support. When you contact us with a question, complaint, or technical issue, we use your personal information to identify your account, understand the history relevant to your issue, and provide an effective response. Records of support interactions are retained to ensure continuity if a follow-up is required.
Responsible gambling. Information about your deposit patterns, session length, and gameplay behaviour may be used to identify indicators of problem gambling and to prompt the use of responsible gambling tools. If you have set voluntary limits on your account or requested self-exclusion, we use your information to enforce those restrictions.
Marketing and promotions. With your consent, we may use your email address and contact preferences to send you information about promotions, bonuses, new games, and platform updates. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing message or by contacting us at [email protected]. Withdrawing consent for marketing does not affect your ability to use our gaming services.
Legal and regulatory compliance. We use and disclose personal information where required by applicable law, including compliance with FINTRAC reporting obligations, responding to lawful requests from government or regulatory authorities, and enforcing our Terms and Conditions.
Platform security and performance. Technical data including IP addresses, session logs, and device information is used to maintain the security of our platform, investigate suspected breaches, and diagnose technical issues.
Your Consent
Where we rely on consent as the legal basis for processing your personal information, we obtain that consent at or before the point of collection. By creating an account and accepting our Terms and Conditions, you consent to the collection and use of your personal information for the purposes described in this Privacy Policy.
For optional uses, such as receiving marketing communications, we seek your consent separately and make it easy for you to decline or withdraw. Withdrawing your consent for any optional purpose will not affect the lawfulness of any processing we conducted before the withdrawal.
In some cases, we may be permitted or required by law to collect and use personal information without your consent. This applies to our FINTRAC obligations, to responding to court orders or regulatory demands, and to investigating suspected fraud or criminal activity.
Sharing Your Personal Information
We do not sell personal information to third parties. We share information only in the circumstances described below.
Game software providers. Our platform operates games developed by providers including Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Veliplay, and 100HP Gaming. These providers may receive session data necessary to operate their games and to maintain the fairness certification of their software. Their processing of your data is governed by their own privacy policies and any data processing agreements we have in place with them.
Payment processors. When you make a deposit or request a withdrawal, your payment information is transmitted to the payment processor handling that transaction. Processors we work with include the networks behind Visa, Mastercard, Apple Pay, Google Pay, and various cryptocurrency and e-wallet platforms. These organizations are independent data controllers in their own right and handle your information according to their own privacy policies and applicable financial regulations.
Identity verification services. We use third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers to assist with identity verification and transaction monitoring. These providers process your identification documents and, in some cases, cross-reference them against watchlists and databases maintained for regulatory compliance purposes.
Regulatory and law enforcement authorities. We are required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act to report certain large cash transactions, suspicious transactions, and cross-border currency movements to FINTRAC. We may also disclose personal information to police, courts, or other government bodies in response to a lawful request, subpoena, warrant, or court order. We cannot notify you in advance of such disclosures where law prohibits it.
Professional advisors. We may share personal information with our lawyers, auditors, accountants, and insurers where necessary for them to provide their professional services to us. These parties are bound by professional confidentiality obligations.
Business transfers. If Uptown Casino undergoes a merger, acquisition, sale of assets, or similar corporate transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We would notify you of any such transfer that materially affects how your personal information is used.
International Data Transfers
Some of the third parties we work with may process your personal information outside of Canada. When personal information is transferred internationally, we take steps to ensure it receives a level of protection consistent with Canadian privacy standards. This may include entering into contractual agreements with the recipient that require them to protect your information to the standard required under PIPEDA.
How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or operational requirements that require retention beyond the end of your relationship with us.
Account records and transaction histories are retained for a minimum of seven years following the closure of your account. This retention period reflects our obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, which requires casinos to maintain detailed records of customer transactions and identification documents for that period.
Marketing preferences and communications are retained for as long as your account is active and for a reasonable period afterward in case of any disputes.
Technical logs and session data are retained for shorter periods unless they are relevant to an active investigation or legal proceeding.
When personal information is no longer required, we securely destroy or anonymize it.
Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to operate the platform, remember your preferences, and analyse how visitors use the site. You can manage your cookie preferences through your browser settings or through the consent mechanism on our website.
Full details about the categories of cookies we use and your options for controlling them are available in our Cookie Policy at https://uptown-acescasino-canada.com/cookie-policy/.
Your Privacy Rights Under Canadian Law
As a Canadian resident, you have specific rights regarding your personal information under PIPEDA and, where applicable, provincial privacy legislation.
Right to access. You have the right to request access to the personal information we hold about you, including an explanation of how it is being used and to whom it has been disclosed. We will respond to access requests within 30 days. In some cases, we may extend this timeline by a further 30 days if the request is complex, and we will notify you of any extension.
Right to correction. If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. We will either make the correction or, if we disagree that a correction is warranted, we will note your request in your file.
Right to withdraw consent. Where we process your information based on consent, you have the right to withdraw that consent at any time. This will not affect any processing carried out before withdrawal, and it does not apply to processing carried out on other legal grounds, such as our legal obligations under FINTRAC.
Right to complain. If you believe we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Residents of Quebec may also file a complaint with the Commission d’accès à l’information du Québec. We encourage you to contact us first so we can attempt to resolve your concern directly.
Data portability (Quebec residents). Under Quebec’s Act 25, you have the right to request that we provide you with a copy of personal information you have provided to us in a commonly used technological format, so that you can transfer it to another organization. This right applies in specific circumstances defined by the legislation.
Right to request deletion. You may request that we delete your personal information. We will assess such requests in light of our legal obligations. Where we are required by law to retain certain information, we cannot delete it regardless of a request, but we will limit its use to those legally required purposes and inform you of that limitation.
To exercise any of these rights, please contact us at [email protected] or write to us at 780 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1E7. We may ask you to verify your identity before processing any request.
How We Protect Your Information
We use technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption across our entire platform, which protects data transmitted between your device and our servers. We use access controls to limit which employees and contractors can view personal information, and those who have access receive training on their data protection obligations.
Payment information is handled through PCI DSS-compliant payment processors. We do not store full payment card numbers on our own infrastructure.
Our security measures are reviewed and updated periodically to account for evolving threats. However, no system connected to the internet can guarantee absolute security. If you have reason to believe your account has been compromised, please contact us immediately at [email protected] or +1 (514) 555-6291.
Data Breach Notification
In the event of a security breach involving personal information that poses a real risk of significant harm to affected individuals, we will notify both the Office of the Privacy Commissioner of Canada and affected individuals as required by PIPEDA’s mandatory breach notification provisions. Notification will occur as soon as reasonably feasible and will include information about the nature of the breach, the type of information involved, and the steps we have taken or are taking to address it.
Quebec residents may also be notified under the Commission d’accès à l’information du Québec’s breach notification requirements, which apply on a lower threshold than the federal standard.
Children and Minors
Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory step in our account registration and KYC process.
If we discover that we have collected personal information from a minor, we will take immediate steps to delete that information and close the account. If you have reason to believe that a minor has registered an account on our platform, please notify us at [email protected].
Responsible Gambling and Information Use
We use information about your account activity to support responsible gambling. If your deposit frequency, session duration, or gaming patterns show signs consistent with problematic behaviour, we may use that information to proactively offer you access to responsible gambling tools, including deposit limits, session reminders, cooling-off periods, and self-exclusion.
If you have voluntarily registered with any provincial self-exclusion program, we are required to cross-reference our player database against that program’s exclusion list. Players who appear on a self-exclusion list will have their accounts suspended and will not be permitted to play.
Responsible gambling resources available to Canadian players include ConnexOntario at 1-866-531-2600 (available 24 hours a day, seven days a week), Gambling Therapy at www.gamblingtherapy.org, and BeGambleAware at www.begambleaware.org.
Links to Third-Party Websites
Our website may contain links to third-party websites, including websites operated by our game providers, payment processors, and responsible gambling organizations. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party site you visit through a link on our platform.
Changes to This Privacy Policy
We review and update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will post the updated policy on this page and, where appropriate, notify you by email or through a notice on your account dashboard. Your continued use of our services after any changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out to us through any of the following channels:
Email: [email protected]
Phone: +1 (514) 555-6291
Post: 780 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1E7
We aim to respond to all privacy-related inquiries within 10 business days and to resolve them within 30 days of receipt.